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Terms and Conditions

Delivery Terms:
In our shop we quote the price of the goods plus the postage and packing for standard first class weekday delivery by Royal Mail (Monday to Friday).
We endeavor to process orders within 72 hours of receiving the order but cannot guarantee this. If (for example due to the value of the goods or the weight of the goods) it is not possible to send out orders by your preferred delivery method we will make our best efforts to find a suitable alternative.
 
Payment Terms:
Payment is due in advance and in full on all orders. We accept credit/debit card.
We reserve the right to withhold ordered goods until confirmation of payment is received.
 
Returns policy:
In many cases if you change your mind about a product you have purchased from us you can send the product back to us and can expect a refund. We ask that customers exercising this right to change their mind only return the goods if they are in their original condition i.e. UN-USED, with all paperwork and in the original packaging. Please read the notes below for how to return your goods to Warpaint Boutique
 
How to return your goods:
In the unlikely event that you wish to return a product please follow these guidelines. The guidelines are there to make the returns process straightforward.
 
  1. The goods should be returned within 7 working days of receipt (unless otherwise agreed with Warpaint Boutique) un-used and in original packaging with full manufacturer’s instructions or printed notes and paperwork.
  2. We need your name, address, invoice no. and reason for returning the item in writing.
  3. Goods must be packed with sufficient outer packaging to ensure that no damage is caused during return transit. Note: Goods remain the responsibility of the Customer until Warpaint Boutique receives them.
  4. Original postage and packaging charges are non refundable on returned goods. Returned goods are posted at the customer’s expense.

What if my goods are undelivered?
From time to time goods can go astray. Please contact us if your goods have not arrived within 5 working days of your placing the order. We will let you know how and when the goods were posted out:
Non-delivery due to incorrect or incomplete address.
Warpaint Boutique cannot be held liable in any way for goods that are undelivered or are delivered to the wrong address if the address supplied to us in incorrect or incomplete. No form of refund can be claimed and no replacement goods will be sent.
 
What if the address is correct but my goods might be lost in the Royal Mail post?
If sent by 1st class Royal Mail we will not be able to track the order.
 
Typically we will be happy to send out another complete set of the goods you ordered provided you can supply us with the detail we ask for as follows:
  • We are required to wait 15 working days from the date the order was posted out to you before the Royal Mail/Post Office will accept that they have lost your package.
    As your items were posted by 1st class royal mail you will need to check at the local Royal Mail/Post Office depot after 15 working days has passed to see if the pack is there awaiting collection.
    Any expenses incurred by you in visiting the Depot are not refundable by Warpaint Boutique. While there, get the name of the person you talk to and the full address of the depot. Note the date and time you visit.
    You then need to write formally (not via email) to Warpaint Boutique stating that you have not received the goods you ordered and that 2 weeks has passed. Include all the information you have been asked to gather (the name of the person you talked to at the depot, the depot’s full address and the date and time of your visit) Ensure you have signed the letter personally and include your full name, contact phone number as well as your address just in case the post office wishes to contact you for confirmation that the goods have not turned up afterall.
     
  • To send out replacement goods Warpaint Boutique have to be sure that the Royal Mail/Post Office will refund us for the original cost of the lost item. Unless we enclose such a letter from our customer with our claim Warpaint Boutique will not receive compensation for the loss. This delay and lengthy process is wholly down to the requirements of the Royal Mail/Post Office.
  • No refund for lost goods will be given until Warpaint Boutique have received compensation from Royal Mail.
     

Royal Mail
Where delivery is attempted by the Royal Mail but is unsuccessful then Warpaint Boutique’s obligations for delivery are deemed complete and we cannot be held liable for any refund against the price of delivery we charged at the time your order was placed.
If you are not at home when the Postman attempts to deliver your goods a card will be left advising you that delivery was attempted and asking you to contact the Royal Mail. When you contact them you will be given the choice of having the goods redelivered another day, or, the option for you to pick up the goods from the depot where it is held. If you do not contact them within 24 hours your goods will be returned to Warpaint Boutique and we our terms for Restocking non-delivered items will come into effect.
Restocking non-delivered items
When goods are returned to Warpaint Boutique due to non-delivery we will immediately restock the item and refund you the original cost of the goods after deducting all postage and handling fees we have incurred.
 

If you wish to contact us regarding these terms and conditions please contact

Warpaint Boutique:
36 Seagrave Road
Sheffield
S12 2JS
 


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